Refund Policy

This policy explains how refunds work at KayraSMM (bilipbilmeden.com). By placing an order or topping up your balance you accept it. The policy supplements the "Refunds" section of the Terms of Service.

1. What you are paying for

The Service sells digital promotion services. A payment is credited to your account balance, and the balance is charged when an order is placed. Orders are sent to the provider automatically and immediately, so a started order cannot be cancelled at the customer's request.

2. Automatic refund to the balance

No request is needed in these cases, the money returns to the account balance on its own:

• The order was cancelled ("Canceled" status) - the full price of the order is returned;
• The order was partially completed ("Partial" status) - the price of the unfulfilled part is returned;
• The order cannot be fulfilled through our fault - a technical error on our side or a provider failure - the full price is returned.

The refund is credited the moment the order status changes and is visible in the "Transactions" section.

3. Refund of an unspent balance to the payment method

How to request. Write to support@bilipbilmeden.com from the address registered in your account. Include the account email, the date and amount of the top-up, the payment method and the amount to be refunded.

Request window. Within 30 calendar days of the top-up. After that the money is not refunded to the payment method; it stays on the balance and can be spent on services.

Review time. Up to 7 business days from receiving the request.

Payout term and method. An approved refund is transferred within 5 business days from the date of approval, by the same method and to the same details the payment came from. Refund details cannot be changed. How long the money takes to arrive depends on your bank or payment system and may take up to 30 calendar days.

Fees. We refund the amount actually received by the Service. Payment system fees for the transfer and for the refund itself are not compensated.

4. When a refund is not possible

• the funds have already been spent on completed or running orders;
• the order is "In progress" or "Completed" and was delivered as described;
• more than 30 calendar days have passed since the top-up;
• the order failed because of the data the customer provided: a private or renamed profile, a wrong link, a deleted post, or restrictions of the social network itself;
• the result did not match the customer's expectations although the service was delivered as described;
• the account was blocked for violating the Terms of Service (fraud, multiple accounts, unlawful orders).

5. Refill instead of a refund

Services marked with a guarantee come with a refill: if the numbers drop within the guarantee period, we top the order up free of charge. A refill is requested from the order card in your account and is the primary remedy for guaranteed services. A refund for such orders is considered only when a refill is technically impossible.

6. Disputes and chargebacks

Before opening a dispute with your bank or payment system, contact us: most cases are resolved within a day, while a dispute locks the money for weeks.

Filing a chargeback without contacting support first is grounds for blocking the account and the remaining balance until the case is closed. In case of confirmed abuse the Service may refuse further service.

7. Changes to this policy

The current version is always published on this page. A request is handled under the version that was in force on the date of the top-up.

8. Contact

Refund questions: support@bilipbilmeden.com or the "Support" section in your account.